I'm struggling a lot and not even support is being able to help me with this, hope that you can, and read any idea. I got an email with 8 different SKUs populating each one from two DEs.
The code didn't presented an issue during the email studio tests, or during our journey builder live email pointing to a test 10 users DE. The issue is that when we ran the journey to 845k users, in journey builder appeared as delivered, but never arrived, and got an email like 2 or 3 hours after the send telling me the following:
ExactTarget.OMM.OMMInformationException: This is an informational message not an application error.An error occurred when attempting to create a subscriber email. The job is configured to continue when this occurs.Subscriber Error Threshold: -1 (No Limit)ClientID: 526000982JobID: 63985ListID: 937BatchID: 2SubscriberID: 23880583Email Address: adrianT1181__hotmail.comError Code: OMM_N_SUB_EMAIL_BLD_ERR-->
--- inner exception 1---
ExactTarget.OMM.InvalidScriptException: An error occurred when attempting to resolve a function call. See inner exception for detail.Function Call: RedirectTo(CONCAT(@Url1,'?jIndex: 0TransCode Type: TextContent Type: TextSubstitution Level: SubscriberMessage Context: SendError Code: OMM_SCRIPT_SYNTAX_ERR
from OMMCommon -->
--- inner exception 2---
ExactTarget.OMM.InvalidFunctionException: The function call does not end with the required close parenthesis [)]Function Call: RedirectTo(CONCAT(@Url1,'?jError Code: OMM_FUNC_SYNTAX_ERR
from OMMCommon
--- Stack Trace (inner exception 2) ---
at ExactTarget.OMM.ResolvedFunction.LoadFromInternalScript()at ExactTarget.OMM.ResolvedFunction..ctor(JobData jobData, String text, ScriptLanguage language, LoadContentContext contentCtx, Boolean isNestedFunction, EmailValidationContext validationContext)at ExactTarget.OMM.ResolvedFunctionCache.GetResolvedFunction(String functionString, ScriptLanguage language, LoadContentContext loadCtx)at ExactTarget.OMM.Substitution.LoadSubstitutionExpression(SubstitutionBlock substitutionBlock, Int32 startIndex)
Apparently the issue spotted by the server is on this function:
%%=RedirectTo(CONCAT(@Url1,'#utm_campaign=','%%__AdditionalEmailAttribute1%%', '&utm_term=','%%__AdditionalEmailAttribute2%%','&utm_medium=email','&utm_source=salesforce','&utm_content=', @SKU1))=%%But again, it worked ok an all the tests.
Support is already checking this, but do you guys see anything odd or something that I can do?
Here's one of the 8 code snippets that I'm using on the email:
%%[ VAR @SKU1, @Url1, @Image1, @lookupVal1, @blackPrice, @redPrice, @title SET @lookupVal1 = AttributeValue("sku") SET @lookupVal1 = "25537" SET @blackPrice = "289.00" SET @redPrice = "69.90" SET @SKU1 = Lookup("Full Products Catalog","sku", "sku", @lookupVal1) SET @Url1 = Lookup("Full Products Catalog","url", "sku", @lookupVal1) SET @Image1 = Lookup("Full Products Catalog","image", "sku", @lookupVal1) ]%%<table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="min-width: 100%; " class="stylingblock-content-wrapper"><tbody><tr><td class="stylingblock-content-wrapper camarker-inner"><table width="100%" cellspacing="0" cellpadding="0" role="presentation"><tbody><tr><td align="center"><a href="%%=RedirectTo(CONCAT(@Url1,'#utm_campaign=','%%__AdditionalEmailAttribute1%%', '&utm_term=','%%__AdditionalEmailAttribute2%%','&utm_medium=email','&utm_source=salesforce','&utm_content=', @SKU1))=%%" data-linkto="https://"><img data-assetid="%%=v(@SKU1)=%%" src="https://image.em.invictastores.com/lib/fe2f11727364047d7c1c72/m/5/%%=v(@SKU1)=%%.jpg" alt="%%=v(@SKU1)=%%" width="100%" style="display: block; padding: 0px; text-align: center; height: auto; width: 100%; border: 0px;"></a></td></tr></tbody></table></td></tr></tbody></table><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="min-width: 100%; " class="stylingblock-content-wrapper"><tbody><tr><td class="stylingblock-content-wrapper camarker-inner" align="center" style="text-align: center;line-height: 200%;"> <span style="font-size:16px;color:#808080;white-space: nowrap"><s style="font-size:16px;color:#808080;white-space: nowrap" class="recprodBlackPrice">$%%=v(@blackPrice)=%%</s><br></span><span style="font-size:24px;color:#e74c3c;white-space: nowrap" class="recprodRedPrice">$%%=v(@redPrice)=%%</span></td></tr></tbody></table><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="min-width: 100%; " class="stylingblock-content-wrapper"><tbody><tr><td class="stylingblock-content-wrapper camarker-inner"><table width="100%" cellspacing="0" cellpadding="0" role="presentation"><tbody><tr><td align="center"><a href="%%=RedirectTo(CONCAT(@Url1,'#utm_campaign=','%%__AdditionalEmailAttribute1%%', '&utm_term=','%%__AdditionalEmailAttribute2%%','&utm_medium=email','&utm_source=salesforce','&utm_content=', @SKU1))=%%" title="watch_button" alias="watch_button" conversion="true" data-linkto="https://"><img data-assetid="2333" src="https://image.em.invictastores.com/lib/fe2f11727364047d7c1c72/m/1/30cc27e3-33d4-42a9-bc9d-b4a237cc9d7c.jpg" alt="" height="33" width="169" style="display: block; padding: 2px; text-align: center; height: 33px; width: 169px; border: 0px;"></a></td></tr></tbody></table></td></tr></tbody></table>Thanks!
Omar